At Amortgageshop.com, we take your privacy seriously. We are committed to protecting the personal information that you provide to us. This privacy policy explains how we collect, use, and store your personal information.

What Information We Collect

Statsis Investments Ltd t/a Amortgageshop.com collects personal information to enable us to
provide our services effectively and securely. This information is gathered when you contact
us, make an enquiry, use our website, or otherwise interact with us. We also use personal data
for identification, verification, fraud prevention, and regulatory purposes.
We only collect information that is relevant and necessary to deliver our services and we
retain it only for as long as required for:

• legitimate business purposes
• legal and statutory obligations
• auditing and regulatory requirement

Information you provide to us

When you enquire about our services, we may ask for some or all of the following:
• full name and any previous names
• current and previous residential addresses
• date of birth
• email address
• landline and mobile telephone numbers
If you provide information about another person (for example, a joint applicant), you confirm
that you have their permission to do so.
We use this information to identify you when you contact us and to ensure we are dealing
with the correct individual.

Sensitive personal information

Where we arrange products such as insurance, we may need to collect “special category” or
sensitive personal data, including health information or details of criminal convictions. We
will explain why this information is required before collecting it and will always handle and
store it securely in accordance with data protection law

How we collect and hold your information

We collect and store personal information throughout our relationship with you, including
information:
• provided in applications, emails, letters, telephone calls, meetings, fact-finds, and
reviews
• collected when you register for services, complete surveys, or participate in
promotions or competitions
• gathered through your use of our website and online services
• obtained from analysis and profiling used to prevent fraud and illegal activity
• received from third parties such as mortgage lenders, insurers, credit reference
agencies, fraud prevention agencies, comparison websites, and identity verification
providers
If your personal details change and you notify us, we will update our records. Where we have
introduced you to a third party, you will need to inform them directly of any changes.
If someone provides information about you, or you provide information about someone else,
we may add this to the personal data we already hold. This information will only be used as
described in this Privacy Policy.

Payments and financial details

When arranging a mortgage or insurance policy, we may need to collect bank or direct debit
details so payments can be made to lenders or insurers. Where we charge a fee or where a
product involves a cost (such as valuation fees), we may also collect debit or credit card
details. Payment information is handled securely and only for legitimate transaction purposes.

Use of third parties

We may share your personal data with trusted third parties who support us in delivering our
services. All third parties are required to keep your information confidential and use it only
for agreed purposes.
These may include:
• mortgage lenders and insurance providers
• conveyancers, surveyors, and concierge services (with your agreement)
• identity verification and fraud prevention providers
• IT, CRM, cloud hosting, data storage, and website service providers
• auditors, professional advisers, regulators, and law enforcement bodies where legally
required
We also carry out credit, identity, and anti-fraud checks and may receive information from
credit reference agencies, which will be added to the data we already hold

Website usage

When you use our website, we may automatically collect technical information such as:
• IP address
• browser type and device information
• operating system
• location data at city or regional level
We use cookies and similar technologies to improve website functionality and performance.
Please refer to our Cookies Policy for further details.
While we take reasonable steps to protect your information, the internet is not completely
secure and we cannot guarantee the security of information transmitted online.

Call recording

Telephone calls may be recorded and monitored for:
• staff training and quality assurance
• regulatory compliance
• fraud detection and prevention
• resolving queries or disputes

How we use your personal information

We use your personal data to:
• verify your identity and comply with anti-money laundering laws
• assess your needs and provide advice and recommendations
• submit applications to lenders and product providers
• comply with legal and regulatory obligations
• improve our services, systems, and communications
• detect, investigate, and prevent fraud or crime
• resolve complaints and disputes

Marketing and communications

Where you have given consent, we may contact you about products, services, offers, market
research, promotions, or surveys. You can opt out of marketing communications at any time.
We do not share your personal data with third parties for their own marketing purposes unless
you have given explicit consent.

Legal basis for processing

We process personal data under one or more of the following lawful bases:
• Contract – where processing is necessary to provide our services
• Consent – for marketing, cookies, and research activities
• Legitimate interests – including fraud prevention, regulatory compliance, service
improvement, analytics, staff training, and business administration

Your data protection rights

You have the right to:
• be informed about how your data is used
• access your personal data
• request correction of inaccurate or incomplete data
• request erasure of your data (subject to legal and regulatory obligations)
• restrict or object to processing
• request data portability
• object to direct marketing
• be informed about automated decision-making
Requests will be handled in accordance with data protection law and within statutory
timeframes.

Automated decision-making

When applying for a mortgage, lenders may use automated systems to issue Decisions in
Principle (DIPs). These decisions are made by lenders, not by us. We will always obtain your
consent before submitting your information for automated decision-making.

Contact details

To exercise your rights or raise a data protection query, contact:
Data Protection Officer
Statsis Investments Ltd t/a Amortgageshop.com
15 Hermon Hill, London E11 2AR
Email: peter@amortgageshop.com
Telephone:02089230007