Statsis Investments Ltd t/a Amortgageshop.com is committed to providing a high standard of service at all times.
However, we recognise that on occasion things may not go as expected. If you are dissatisfied with any aspect of our service, we welcome the opportunity to put matters right.
Your feedback is extremely important to us and helps us to improve the services we provide.
If you wish to raise a complaint, please get in touch with us using any of the methods below.
Please include as much detail as possible so we can investigate your concerns fully.
• Email – You can email us with details of your complaint and any supporting
information
• Telephone – You may speak directly with a member of our team, who will record
your complaint
• In writing – You may also write to us at the address below
Contact details
Complaints Officer
Compliance Department
Statsis Investments Ltd
t/a Amortgageshop.com
15 Hermon Hill , London E11 2AR
Email: complaints@amortgageshop.com
Telephone: 02089230007
We will acknowledge your complaint promptly and carry out a fair, thorough, and
independent investigation. We will keep you informed of progress and aim to resolve your
complaint as quickly as possible.
You will receive a final response within eight weeks of us receiving your complaint. This
response will explain our findings and any action we propose to take
If you remain unhappy with the outcome of your complaint, or if we have not issued a final
response within eight weeks, you have the right to refer your complaint to the Financial
Ombudsman Service (FOS) free of charge.
Financial Ombudsman Service
Address:
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Please note that the Financial Ombudsman Service may not be able to consider your
complaint if you do not contact them within six months of the date of our final response.
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